Open a ticket
Sign in to your client area to log a billing, hosting or domain support ticket — handled 24×7.
Support Center
How can we help today?
Browse common topics, file a ticket from the client area, or reach out to our team directly. Most billing and DNS questions are self-serve.
Knowledgebase
Step-by-step guides for cPanel, WordPress, email setup, DNS, SSL and reseller setup.
Network status
Check current network status, scheduled maintenance and incident reports.
Migration help
Free migration support for hosting accounts, email and DNS — typically completed within 24 hours.
WHMCS setup
For resellers — bring up your own billing portal with our WHMCS-compatible modules.
Phone & email
+91 99508 34560 (Mon – Sat 10–19 IST) · info@rootreseller.com — for sales & account help.
Quick answers
Frequently asked support questions
How do I access cPanel?
From your client area dashboard, click the active hosting service and choose "Login to cPanel". A new window will open you in directly — no second password required.
How do I update my nameservers?
If your domain is with us, log in to the client area, choose Domains → Manage Domain → Nameservers. If your domain is with another registrar, update there to ns1/ns2.rootreseller.com (or your reseller-specific nameservers).
How do I issue an SSL certificate?
Hosting plans include free SSL — it is auto-issued within minutes of pointing your DNS to us. For premium DV/OV/EV SSL, order from the cart and we'll guide you through the validation steps.
How do I cancel or downgrade?
From your client area, open the active service and choose "Request Cancellation" or "Upgrade/Downgrade". Cancellations take effect at the end of the current billing cycle.
Where do I find invoices?
In the client area under Billing → My Invoices. PDF copies and GST-compliant tax invoices are available there.